Last updated May 05 , 2023

Thank you for your purchase . We hope you are happy with your purchase . However ,if you are no completely  satisfied with your purchase for any reason , you may return it to us for a full refund or exchange . Please see below for more information on our return Policy.


All returns must be postmarked within (7) days of purchase date . All returned items must be in New and unused condition , with all original tags and labels attached.


To return an item , please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number , place the item securely in its original packaging and your proof of purchase , then mail your return to the following address :

Urbanmac Electronics

Attn: Returns


Nairobi , Nairobi 00100 Kenya

Return shipping charges will be paid or reimbursed by us.


After receiving your return and inspecting the condition of your item , we will Process your return or exchanged .Please allow at least ten (10)  days from the receipt of your item  to process your return or exchange . We will Notify you by email when your return has been processed .


The Following items cannot be returned or exchanged .

  • Physically Damaged items
  • Not intact item with no original packaging
  • items with visible signs of wear or tear

For Defective products , please contact us at the contact details below to arrange a refund or exchange .


If you have any Question Concerning our return policy , please contact us at :

+254701178146  or Email :